Professional Experience

BUSINESS-RELATED (WORK-RELATED) SUGGESTIONS AND QUESTIONS: business@vladdorokhin.com
—
GENERAL INFO | PROFESSIONAL EXPERIENCE | EDUCATION AND CERTIFICATIONS

---

---

Table Of Contents

1. Data Analyst
2. Data Analyst (Digital Onboarding)
3. Data Analyst (Site Supervision & Workforce Management)
4. Independent Journalist
5. Food Delivery Driver
6. Food Delivery & Pickup Area Team Lead
7. Front Counter & Drive-Through Team Member
8. Kitchen + Front Counter Team Member
9. Private English Tutor

---

1. Data Analyst

Confidential (Signed NDA)
Contract
November 2022 — Present
Remote

Responsible for collecting and organizing data related to finances & people management at a 501(c)3 registered nonprofit organization dedicated to providing humanitarian aid to Ukraine and Ukrainian refugees. Utilize technical expertise to ensure data is accurate and high-quality. Data is then analyzed, designed, and presented in a way that assists the organization managers and volunteers make better decisions.

2. Data Analyst (Digital Onboarding)

CloudKitchens
Full-time
November 2021 — October 2022 (1 year)
Remote

1) Became the 3rd among all Digital Onboarding members across US in the startup company in achieving core and stretch metrics for Q3 2022: number of brands launched, amount of brands per week, QTD storefronts launched, amount of storefronts per week, etc.

2) Increased the number of brands onboarded on the «Flipdish», startup facility kiosks, and startup facilities websites in Pennsylvania, New York, and New Jersey by 50% from KPI stretch metrics of Q3 2022.

3) Became a Senior Digital Onboarding Member for new team specialists in the Northeastern USA starting from April 2022.

3. Data Analyst (Site Supervision & Workforce Management)

CloudKitchens
Full-time
May 2021 — November 2021 (7 months)
Philadelphia, Pennsylvania, United States

1) Reduced employee quitting and missed shifts by 50% in 3 months with biweekly anonymous data surveys.

2) Increased the top operators’ revenue by 30% by implementing new order prioritizing algorithms. Increased amounts of reached accounts by +158% (to 587) and content interactions by +445% (to 60) by implementing a new data-based promotion algorithm on «Instagram».

3) Created a unique pickup experience improvement blueprint for the «ghost kitchens» («virtual restaurants») startup by analyzing public data from the top 10 similar places in the Northeastern USA, direct competitors in Philadelphia, and the best related practices in Europe. Additionally, made a data research among local drivers visiting the startup facility (50+) and included the results in the blueprint. The blueprint was presented among the Northeastern USA Operation Managers and partially implemented.

4) Created a unique «Instagram» promotion guide for the ghost kitchens startup facilities in the USA by utilizing the experience and knowledge from «Meta» (ex-«Facebook») Social Media Marketing Professional Certificate. The guide included content, hashtags, trends, user-generated content, business-customer interaction standards, and imagery standards. The guide was presented among the Northeastern USA Operation Managers and Success Managers, after which it was partially implemented.

5) Decreased facility staffing budget spending by 27% for the 2021 «Made In America» festival by preparing a data analysis forecast (by utilizing public festival data, daily orders volume history, and kitchens occupancy rate).

4. Independent Journalist

Freelance
January 2020 — June 2022 (2 years 6 months)
Remote

1) Engaged in international non-profit non-governmental anonymous journalism and information distribution in 2 languages — English and Russian. Additionally, worked on translation, subtitling, voice-over processing, and video editing of media content as a member of an international team of journalists and information distributors across the globe.

2) In addition to topics covering events in the West and in Europe, covered forced coronavirus restrictions and isolation in Russia, Moscow protests and their suppression, protests in Belarus and their suppression, the poisoning of Aleksei Navalnyi, protests in Kazakhstan — and many other events from January 2020 to June 15, 2022, including the Russian invasion of Ukraine in 2022.

3) Used both different social networks and «Wikipedia» in different languages for promoting the works and updating the encyclopedia articles. Used dozens of accounts of fictional people with different «psychological portraits» for publishing to make de-anonymization difficult for interested third-parties.

MORE INFO: LINK

5. Food Delivery Driver

Uber
Self-employed
September 2020 — May 2021 (9 months)
Philadelphia, Pennsylvania, United States

1) Completed 1500+ deliveries (about 1000 on «Uber Eats» and the rest on «Doordash» and «Grubhub») and analyzed the majority of restaurants (food delivery management and workflow) in terms of efficiency in every part of Philadelphia.

2) Was earning $25 — $35 an hour and had the highest courier rating (96%+) from customers due to a unique customer service strategy and weekly earning spreadsheets creation (delivery profit filtered by Philadelphia regions + Philadelphia restaurants).

3) Received an opportunity for 100% tuition coverage from «Uber» to study in the Arizona Online University.

4) Was picking up food from the the ghost kitchens startup facilities several times a week and analyzed pros and cons of these facilities management from the perspective of a courier. This knowledge was one of the main factor in becoming a Site Supervisor at a ghost kitchens startup facility later.

6. Food Delivery & Pickup Area Team Lead

Chick-fil-A
Full-time
March 2020 — September 2020 (7 months)
Philadelphia, Pennsylvania, United States

1) Worked in the busiest «Chick-fil-A» restaurant in the US at the «Northeast Tower Center».

2) Have been the main representative for the food delivery & pickup area in the restaurant; provided all the service to couriers in two languages — English and Russian.

3) An author of several critical suggestions for the food delivery & pickup orders preparing areas, which resulted in serious efficiency and convenience improvements for the restaurant employees along with total sales increase.

7. Front Counter & Drive-Through Team Member

Chick-fil-A
Full-time
January 2020 — March 2020 (3 months)
Philadelphia, Pennsylvania, United States

1) Became one of the most competent and fast-working team members according to the managers’ quarter review; practiced and worked on all the front counter and drive-through stations; started from $8.5 and ended at the maximum raise of $13 for top-performing employees in eight months.

2) Successfully passed the highest amount of inner corporate courses («Chick-fil-A Pathway») among the team members; was ranked in the TOP‑3 local leaderboard among all the employees, including the managers of the «Chick-fil-A» restaurant.

3) Educated and guided new team members at different stations (front counter, drive-through, food delivery couriers station) along with monitoring the activity of the new members and reporting it to the managers.

8. Kitchen + Front Counter Team Member

Cristy’s Pizza
Contract
June 2019 — September 2019 (4 months)
Hampton Beach, New Hampshire, United States

Signed a contract job agreement from June 2019 to September 2019 as a participant of the «Work and Travel» program.

1) After one month, got the competence in the kitchen and front counter areas to be allowed to work for 80 hours every week on average.

2) Used my bilingual skills (English and Russian) to provide an extra service for guests and increased the whole operational interaction between the employees during work hours. The latter resulted in the weekly profit raise of the restaurant in general.

3) Became one of the most competent and fast-working employees according to the manager’s and owner’s review — as the result, the owner still suggests me to work in the restaurant again every few months.

9. Private English Tutor

Self-employed
September 2018 — June 2019 (10 months)
Samara, Samara Oblast, Russia

1) Created and used a unique English language teaching methodology based on my own experience of English self-learning. Used to prepare unique teaching materials for every student and send individual learning progress reports to the students (or their parents).

2) All of the individual students (15+) were formulating sentences in English on their own starting from our 2nd lesson, despite their English level (even absolute Beginners) and age (the age of my students was between 7 and 75 years old).

3) My tutoring services were in very high demand in the city. I was able to fully support myself financially and pay for the «Work and Travel» program on my own during my studies in the university.